Few things ring more hollow than an unkept promise. All too often, when making a complaint you suddenly uncover a string of conditions that mean that you cannot get a refund or the work redone. A half-hearted apology leaves you angry with the company, and doesn't resolve your problem. Unless, of course, you pay again.

At Swift, we think that companies who treat their customers like this simply don’t survive. That's why we offer our guarantee.

"We guarantee that if you are not 100% satisfied with the results then we will re-clean your carpets free of charge."